Refund and Cancellation Policy

1. General Policy

This Refund and Cancellation Policy applies to all payments made through our online payment gateway towards school fees and other approved charges as specified by the school. By completing an online payment transaction, you acknowledge and agree to the terms outlined in this policy.

The school reserves the right to refuse or limit refunds where permitted by applicable law and in accordance with the specific rules and regulations notified by the school from time to time.

2. Eligibility for Refunds

Refund eligibility may vary depending on the nature of the fee or charge paid.

• Refunds will generally be considered only for duplicate payments, excess payments, technical errors resulting in incorrect debit, or fees paid for services not availed where the school’s rules permit such refund.
• Certain categories of fees may be clearly marked as non-refundable in the school’s prospectus/fee circular and on the website.
• Any fee concessions or discounts granted by the school may be subject to additional refund restrictions.

Please refer to the school’s prospectus, circulars, and notices for any additional refund conditions that may apply to specific fee categories.

3. Refund Request Process

To request a refund, you must contact the school office/accounts department within the specified time frame indicated in the applicable school rules or, where not specified, within a reasonable period after the transaction date.

• Send your refund request to info@ppshinjewadi.com or submit a written application at the school office with the student’s name, admission/roll number, class, contact details, and transaction reference number.
• Provide a clear description of the reason for your refund request and any supporting documentation (such as transaction receipt, bank statement, or screenshots).
• We will review your request and respond with a decision or a request for additional information, typically within 7–10 business days.

Approved refunds will be processed using the original payment method wherever technically feasible, or through another method as communicated by the school. Processing times may vary depending on internal approval processes of the school and on your bank, card issuer, or payment service provider.

4. Cancellations and Modifications

If you wish to cancel or modify a fee payment request, or any other school service linked to an online payment, please contact the school office as soon as possible using the contact details provided on this website.

• Cancellations may only be possible before the academic term/service has commenced or within the time limits notified by the school.
• Certain school events, examinations, or time-bound activities may be subject to specific cancellation windows and non-refundable conditions.

5. Chargebacks

You agree to contact the school and attempt to resolve any billing or fee-related issues directly before initiating a chargeback request with your bank or card issuer.

• Unauthorized or fraudulent transactions should be reported to both the school and your payment provider immediately.
• The school reserves the right to dispute any chargeback that it believes invalid, fraudulent, or inconsistent with this policy.
• Repeated or abusive chargeback behavior may result in suspension or termination of access to the online payment facility.

7. Changes to This Policy

We may update or revise this Refund and Cancellation Policy from time to time to reflect changes in our services, legal requirements, or operational processes. Any updates will be published on this page with an updated effective date.

8. Contact Information

For questions or concerns regarding this Refund and Cancellation Policy, please contact the school accounts/administration office at info@ppshinjewadi.com.